We would recommend that you return your items via registered post. Please clearly state in an e-mail to: [email protected] your order reference, item/s to return/exchange and the reason for return and whether you require a refund, credit or exchange for authorization. Some goods are non-returnable for hygiene reasons. We do not accept returns from our Outlet (Reduced price products without "New" label) special requests from our customers and non authorized for return merchandise.
Shipping and return costs are not refundable. Orders sent through certified mail will receive credit from store, only express shipping orders are eligible for refunds. The item/s need to be returned back to us within fourteen (14) days since delivery date. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days.
You have a legal obligation to take reasonable care of the goods while they are in your possession, keeping the products in the same conditions that were sent. (Original packaging, boxes, labels...etc). Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. Pomerania Kids will refuse returns arriving out of the return period (14 days since delivery date).
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay your purchase.
If you need an exchange for another size or item you should place another order with the desired item and send us the other product. Please send an e-mail to: [email protected] with your request.
These policies applies for our international customers. (all the countries but Spain and Portugal). For Spain and Portugal clients see here.